You can contact any member of NCC for a potential project or advice. The consultant will inform the Cooperative about your question. A project coordinator will be suggested and he or she will compose a project proposal in consultation and interaction with you.
Within one week you will receive a first project proposal and quotation from NCC. This quotation includes at least results, timing, costs, terms and conditions, and invoice schedule.
After your formal approval the assigned project leader is your single point of contact for NCC. Of course, other arrangements are possible. The dedicated project leader is responsible to carry out the project and finalize the agreed results of the project on time.
The project leader will mobilize the relevant and required expertise and coordinate the planned tasks. Subcontracting additional expertise or (laboratory) capacity is an option and will be discussed with before a subcontractor is approached in order to get your approval for this step.
It is NCC’s responsibility to ensure that your project will be completed in accordance with the work packages, terms and conditions of the contract. The project leader will integrate the inputs from all experts involved in your project.
You receive an overall invoice on the agreed moments and financial amounts. You will be regularly informed by the project leader about the progress of the project and the project leader will inform you right away in case any anomaly from the project plan occurs.